Returns and refunds

Returns and refunds
If your items are not as ordered, faulty or are damaged, you must email Australian Map Gifts at info@australianmapgifts.com.au within 48 hours of delivery and provide clear photos of any damage or errors in your delivery. Your damaged or faulty items will be replaced or refunded.

You will need to pay for the cost of returning your product/s to us at Australian Map Gifts Pty Ltd, Unit 6, 15 Bent Street, Brighton VIC 3186 to receive your refund. We do not pay for your return shipping costs.

Should your items not be available, you will be notified as soon as possible and Australian Map Gifts will exchange your items or refund your payment.

Change of mind
Please choose carefully and check our product descriptions prior to making your purchase.

Please contact us to confirm the finish, colour, shape, dimensions or weight of a product if you have any questions.

Goods cannot be returned if you simply “change your mind”.

While Australian Map Gifts aims to provide you with as much information as possible about the products offered for sale on this website to assist you with making the best possible purchase decision, we cannot accept returns/exchanges/refunds based on a change of mind or if the product is unsuitable.

Please note you are not entitled to refuse a delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.